Tag Archives: Google adwords

Suspended From Google AdWords

Logging into my account AdWords account this morning and I see that I have 0 impressions. I then do a quick search on Google.com for some of the keywords that I pay for, they are not there. I get a little worried but at the same time I think it might be one of Google’s little glitches. I then contact an adwords specialist via AdWords online chat.

I explain to the person on the chat what is going on and I wait a few minutes as they are “checking into the problem”. Unsure of the what the problem is, the person then “escalates” it to the “AdWords technical department”. I wait 2 day to get a response back (still no traffic) and I get this lovely email.

Google’s email

“Thank you for your patience. It has come to our attention that your
Google AdWords account does not comply with our terms of service and
advertising policies. You have repeatedly submitted ads that violated our
Affiliate URL policies in a related account. As a result, this account has
been suspended, and your ads will no longer run on Google.

As noted in our Terms and Conditions, Google reserves the right to
terminate advertisements for any reason. To view our Terms and Conditions,
please visit  https://adwords.google.com/select/tsandcsfinder.

We appreciate your cooperation.”

I almost had a heart attack, after I read this seriously. I have a family to feed and Google just turned off the waterfall of money. I admit it was my fault, but it was unintentional really. I never meant to break their rules, it’s just that their rules are so vague, they are seriously hard to interpret. They could at least have some suggestions on how I could fix my landing page so I wouldn’t be violating their terms. Their only suggestion was that I direct link to the affiliate company, basically scrap my landing page all together. Is that a good idea, I don’t think since it limits my ability to control how the user interacts with the page. Basically my landing page was designed to convert with a big “click here” button, with some basic information about the site in bullet points,  something they don’t like as it is an “affiliate bridge page” in their eyes. It’s tough to make AdWords happy and at the same time have a profitable campaign going, that converts into buyers.

I emailed back stating I was truly sorry and it would never ever happen again.

This is their response

“As mentioned in our previous email, your Google AdWords accounts have been
suspended due to multiple policy disapprovals. We are unable to revoke
your account suspensions, and we will not accept advertisements from you
in the future.

Please note that our support team is unable to help you with this issue,
and we ask that you do not contact them about this matter. If you need
more information about our content policy guidelines, please visit

I then called then and pleaded my case, still no go. The AdWords specialists decision is final… ( like a judgement from God). I cannot do anything, I am banned from Google for life, FOREVER. I explained that I was truly sorry and also explained I spend roughly $45,000 per month with them on advertising, no go. $45,000 x 12 months=$540,000 per year that they are saying goodbye to. I am truly in shock that they would let that amount of money disappear, for such silly “violations”.I got kicked to the curb, and I was completely shocked as you might imagine.

Google is my business without it I have nothing. This to me is like life and death, honestly. It’s how I support my family and how I planned on retiring.

So Now What?

Well I started researching online for “banned by AdWords”, “suspended by by AdWords”, “AdWords suspension” and so on. It seems like Google AdWords teams like to ban people very frequently and easily. For the time being I am relaxing and remaining calm. I am still in shock as to how they treated me, I wasn’t trying to advertise porn, it wasn’t gambling. I made the mistake of not designing my affiliate landing page properly (which they call a “bridge page”). I didn’t realize how to create the right design for an affiliate landing page so as to not break Google’s golden rules. I was wrong I admit it, but do they need to ban me forever for advertising for such small mistakes. Even criminals get second chances. We are human and we make mistakes, don’t you Google??? Have compassion for people, it would do you a world of good.

In any case it’s their company they can do whatever they like. I would love to know what amount of advertising income is derived from people like myself, affiliate marketers? They hate us, but how much money do we make Google AdWords? I would love to know………

I did find numerous posts from people wondering if they can create a new AdWords account. Apparently this is a difficult task to do, to say the least. In order to create a new Google AdWords account from what I have read you need to do the following:

  1. New business name
  2. New address
  3. New name.
  4. New credit card
  5. New websites
  6. New computer
  7. New IP address

That is an insane amount to do for being banned from AdWords, to get back in. I guess it would be worth it to do, but seriously I’m too stressed to even bother. Maybe I’ll get my real estate liscense and forget AdWords and their Nazi attitude. It’s amazing how poorly they treat people., but what comes around goes around. No one can stay on top forever, especially if you bit the hand that feeds you…..

Google AdWords UpDate – My Ads Are Running Again

Last week I had a problem with my Google ads being flagged as “Adult Content”, which was a mistake by Google but they refused to give real answers as to why it was flagged “Adult”. In my post I mentioned that if I resubmitted the ad as it was, it would probably get approved and begin running again. Well….. that is exactly what happened and I am happy to say that someone at Google actually approved the ad, the way it should have been done last week! smily.jpg smily.jpg

Those donkeys can be very clueless and usless. So here is my tip if your ad doesnt get approved look at your website, your ad, and then talk to an AdWords Specialist Idiot. If you can’t get Google to fix your problem and you know it should be running on Google, then just resubmit the ad again. Simple but stupid. I’m sure I lost at least $1000 if not more because of one of my ads wasn’t running but that is life online with the “Big G”.smily.jpg

Related AdWords Blog Posts:

  1. Google AdWords Specialists, Not That Smart
  2. From 2,000,000 Impressions To 2 impressions On Google AdWords 

Google AdWords Specialists, Not That Smart

I had a great conversation with Google AdWords team again, they are soo dumb. My ads were lots of traffic on the content network, then 2 out of the 3 ad groups died right now. I then needed to contacted my heroes at Google AdWords. Of course I saved the conversation just to show how stupid they are.

You can read for yourself:

Chat InformationThank you for contacting Google AdWords. Please hold a moment while we route your chat to a specialist who will help you with your question: “impressions way down”.
Chat InformationDevon S has received your message and will be right with you.
Devon S: Hello C. Thanks for contacting Google AdWords. I’m happy to help you.
C: hello

Devon S: I understand your impressions have declined and you’d like clarification as to why, is that correct?
Devon S: I’m happy to look into it.
Devon S: For account verification purposes, can you please give me your customer ID number?

C: My impression on 2 ad groups are almost down to nothing
C: k 1 sec
C: Customer ID: ********
Devon S: Ok.
Devon S: What ad groups are those?

C: 1sec
Devon S: And have you made any changes to the account recently?
C: no i havent
C: ******** ******** ******** group
C: ******** ******** group
Devon S: Ok. Hold on just a moment while I take a look.
C: ok
C: still there?
Devon S: Yes, I’ve been looking through your account
C: ok
Devon S: It looks like the rank of your ads dropped, most likely due to a change in the family status of your ads.
C: why is that?
Devon S: Publishers can decide the status of ads they’d like to show on their sites, so if your family status changes, you might not be eligible for certain sites.
Devon S: Here’s an article about family status:
Devon S: http://adwords.google.com/support/bin/answer.py?answer=69787

C: no listen
C: it was approved and ran find for 1 week now they change status
C: wht the hell is that about?
C: why did they approve it in thew 1st place?
C: and its not porn its damn ******** site
C: with no nudity or any adult words
Devon S: I apologize for your frustration, C.
C: thats fine
C: but seriously
C: look at the site
Devon S: Ads are reviewed when they are added originally, and are often re-reviewed.
C: doesn tmean it was aprroved right
C: dont you thnink they could have made a mistake when they rereviewed it?
Devon S: I don’t believe so
C: so they made a mistake when they 1st reviewed it?
C: lol you guys are nuts
Devon S: Did you make any changes to the ads?
Devon S: When ads are edited or updated, they’re submitted for review again.

C: seems silly , cause all the diff editors seem to have their OWN rules
C: yes i changed the ad so i coudl try to get a better ctr
Devon S: No, we have a very specific rubric for approval.
Devon S: Ok.
Devon S: Then that’s why it was re-reviewed.

C: if you have a specific rubric for approval. then why was it approved originally then?
C: does that make sense to you?
Devon S: It was approved both times, C. It sounds like the changes you made affected the family status of the ad.
C: thatsBS
C: the ad is clean
C: no adult words at all
Devon S: We don’t just consider the ad text, but also the concepts within the ads.
C: does that looks like adult wording to you?
C: bah
C: make no sense
C: you really dont even knwo why it wasnt approved do you?
Devon S: C, the ad was approved.
Devon S: It’s running.

C: yeah approved but not RUNNING!
C: oh yeah its running
C: i got clciks today
C: i got 3 clicks
C: wow
C: compared to 300 clciks the other day lol
C: but its running fine
C: too bad no one will ever see it
Devon S: That may be due to the decrease in impressions. However, it looks like everything is running fine in the account.
C: gues waht is really funny
C: if i resubmit again i might get them running as family safe
C: do you realize how dumb that is?
C: but you know what it will probably work
Devon S: That’s possible, but not likely if you don’t change the ads.
C: google is hit and miss
Devon S: Keep in mind your ads won’t run at all on the content network while they’re in line to be reviewed.
C: 1/2 the time the edotirs dotn do things the RIGHT WAY
C: gotcha
Devon S: I apologize for the frustration, C. Was there anything else I can help you with today?
C: lol this is uesless
C: I can figure it out on my own way better than your help
C: sorry but you guys are nuts
C: but thats life
Devon S: I’m sorry you feel that way, C.
C: no offence to you but seriously
Devon S: I don’t think this conversation is productive anymore, though, so I’m going to have to end this chat.
C: anwys see ya
C: yup thanks buddy..

These “specialists” are good for nothing, they are Google robots.  The reason my ads aren’t showing on the content network is this. I had my ads all approved and running fine, I adding some new ads so I could get a better CTR, which in return was sent to review where they flagged the ads as  not “family safe”, which is pure bullshit.

Here is the stupid part if I create a AdWords new campaign it will probably get approved as “family safe”, they love to waste my time. It really is insane how stupid they are at Google AdWords. Time to make a NEW campaign…..

How To Contact Google AdWords & Yahoo Search Marketing


Just in case you have problems with your sponsored ads running on Google or Yahoo and you need to contact the big boys, I found phone numbers so you can reach Google and Yahoo directly. Might as well post them here, they are hard enough to find.

How to reach Google AdWords & Yahoo Search Marketing

Google ADWords Team: 1-866-2-GOOGLE
Yahoo Search Marketing: 866-YAHOO-SM

Thank me later, time for a break…